Returns & Warranty

• All returns and exchanges must be notified to and authorized by a sales representative within 15 days of delivery.
• Products that have been opened or used cannot be returned.
• No returns will be accepted after 21 days of receipt.
• A 20% restocking fee applies to all returns, covering shipping, handling, and processing costs.
• Special order items cannot be returned under any circumstances.
• The original invoice or pick ticket must accompany every return.
• Parts must be in new, resalable condition and in their original packaging.
• Painted or otherwise altered parts are not eligible for return.

Refused shipments: Customers who reject deliveries at the door must pay the return freight charges plus a 20% restocking fee before any future orders can be processed.

• Report any incorrect items to our team immediately upon delivery. Do not install or modify the part.
• We will issue a call tag for the return at no cost to you and arrange replacement delivery via the original shipping method.
• Replacement is contingent on receiving the incorrect part back in its original condition.

• All merchandise is subject only to the manufacturer's warranty terms and conditions.
• Accessories carry a 30-day warranty from the date of delivery.
• Light bulbs carry a 90-day warranty from the date of delivery.
• Defects resulting from customer abuse, negligence, or mishandling void all warranty coverage.
• The customer is responsible for all shipping costs associated with warranty claims.
• No labor costs or inconvenience claims are covered under any warranty.
• Best Value Auto Body Supply is not responsible for any damages caused by a product.
• We strongly recommend retaining original parts. Non-operational vehicles resulting from a warranty claim remain the customer's responsibility.